Refund policy

Return & Exchange Policy

Please Note: Our return and exchange policy varies based on where your purchase was made. Please review the section that applies to your order below.

In-Store (Stonebriar Mall) & Website Purchases

Exchanges Only

Purchases made in store or through our website are exchange or store credit only.

  • Items must be unworn, unused, with original tags attached, and in original packaging

  • Exchanges must be requested within 7 days of purchase

  • A receipt or proof of purchase is required

  • Exchanges may be made for size, color, or store credit only

  • No refunds will be issued for in-store or website purchases

Final Sale Items (No Exchanges)

The following items are FINAL SALE and are not eligible for return or exchange:

  • Sale, clearance, or final sale items

  • Gift cards

  • Custom or personalized items

  • ALL Custom Hat Orders

 

TikTok Shop Returns Policy

Purchases made through TikTok Shop follow TikTok’s required return guidelines.

7-Day Return Window

We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • Item must be unworn, unused, with tags attached

  • Must be in original packaging

  • Proof of purchase is required

How to Start a TikTok Return

To initiate a return, contact us at:
📧 info@poshadara.com

Approved returns must be sent to the following address:
📦 900 South Preston Road

Suite 50

Mailbox 286

Prosper, TX 75078

If your return is accepted, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

⚠️ Items sent back without first requesting a return will not be accepted.

Damages & Order Issues

Please inspect your order upon delivery. If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately at info@poshadara.com, and we will evaluate the issue and make it right.

Exceptions & Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom or personalized products

  • ALL Custom Hat Orders

  • Sale, clearance, or final sale items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before purchasing.


Refunds (TikTok Shop Only)

Refunds apply only to eligible TikTok Shop returns.

Once your return is received and inspected:

  • You will be notified of approval status

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 10 business days

Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since approval, contact us at info@poshadara.com.